FAQ

FLOSSING TOOTHBRUSH

What are the toothbrush bristles made of?
The SoFresh® Flossing Toothbrush’s bristles are made of a plastic material called PolyButylene Terephthalate (PBT), which typically lasts longer than normal nylon bristles found in most toothbrushes because they do not absorb as much water.

At what age should a child start brushing their teeth?
As soon as your child’s first tooth appears, you should begin the brushing process.  Parents should always consult with their dentist to receive proper instruction on how to brush infant teeth.

What is the correct way that I should brush with the flossing toothbrush?
You should use the flossing toothbrush in the same way that you would use a normal toothbrush. Use gentle strokes to brush both the outer and inner surfaces of your upper and lower teeth. This will allow the flossing bristles to effectively clean in between your teeth and under your gums.

How often should I replace my toothbrush?
The SoFresh® Flossing Toothbrush should be replaced every 3 months to ensure optimum performance. You should also consider changing toothbrushes after you have experienced a cold, mouth infection or other illness, as germs can remain in your toothbrush bristles and lead to reinfection.

Does this toothbrush replace normal flossing?
This toothbrush does not replace flossing. It greatly enhances your daily flossing routine.

Why does the SoFresh® Flossing Toothbrush only come with soft bristles?
The SoFresh® Flossing Toothbrush only comes with soft bristles because they are gentler on your gums and less abrasive on your teeth. Further, the ADA strongly recommends toothbrushes with soft bristles so that they do not damage enamel or your gums.

TONGUE CLEANER

What are the SoFresh® Tongue Cleaners made of?
The SoFresh® Tongue Cleaners are made of an FDA-grade plastic that does not absorb water.

At what age should a child start using a tongue cleaner?
We recommend that children under the age of 8 do not use the tongue cleaner unsupervised without an adult present. However, like adults, younger children can develop bad breath too. If your child begins to develop bad breath before the age of 8, we recommend you carefully supervise them while they use the tongue cleaner to gently clean their tongue. 

What is the correct way to use the tongue cleaner?
Extend your tongue and place the tongue cleaner on the back of your tongue. Pull the tongue cleaner forward as you gently scrape the surface all the way to the tip.  Rinse the tongue cleaner head and repeat until your tongue is clean.

How often should I replace my tongue cleaner?
The SoFresh® Tongue Cleaner should be replaced every 3 months to ensure optimum performance of the scraping edge.

What is the best way to minimize the “gag” reflex while using the tongue cleaner?
A gag reflex is a contraction in the back of the throat that helps prevent the unintentional swallowing of an object. People have varying degrees of gag reflex and it is not uncommon that a tongue cleaner may cause this to happen. The best way to avoid the gag reflex is to stick your tongue out as far as you can and place the tongue cleaner as far back on your tongue without initiating the gag reflex. Over time, you should notice that you will be able to stick the tongue cleaner further back with minimal reflex.

Why can’t I just use my toothbrush to clean my tongue?
A toothbrush is designed to do one thing, brush your teeth. A toothbrush is more likely to cause a gag reflex and you are more likely to miss areas on your tongue due to a toothbrush’s shape and size. The SoFresh® Tongue Cleaner’s design allows you to go further back on the tongue, reducing gag reflux. The tongue cleaner allows you to effectively remove more food particles and plaque with one motion versus a toothbrush.
 
OTHER

When can I expect my order?
All orders are typically processed and shipped out within 2-5 business days after they are received. Delivery times will vary based on shipping method selected and final destination. Domestic orders with standard shipping typically arrive within 5-10 business days, while international orders arrive within 2-6 weeks.

What payment methods do you accept?
We accept Visa, MasterCard, Discover, American Express and PayPal.

Do you offer international shipping outside of the U.S.?
Yes, we do ship internationally. International shipping rates will be based on the amount of products ordered and destination. Delivery times will be based on your specific country location. Using standard shipping, international orders typically take between 2-6 weeks.
Please note that shipping rates do not include any customs duties imposed by the buyer’s country. Buyers are responsible for all Customs, Duties, and Tariffs at the time the package is delivered or picked up.

What shipping methods are available?
For domestic orders, you can select from: U.S. Postal Service First Class Parcel, U.S. Postal Service Priority Mail or UPS Ground. All international orders are shipped via U.S. Postal Service First Class International Mail or U.S. Postal Service Priority Mail International. If you need a different method of shipping, please contact us for shipping specific to your location.

Where is my product shipped from?
All products are shipped from Lancaster, California, U.S.A.